Case Study

TSCAN
          

The Challenge
TSCAN is a CRM-like application that allows The Security Company Of Excellence (TSCE) to manage its telemarketing, sales, support and installation activities.

TSCE required a software package with various customer relationship features, but customized to their business specific needs. Customized productivity reports help them analyze where their strengths and weaknesses are real-time, and features like the weekly planner help organize both the sales and support staff appointments into an easy to manage interface.

The Solution
Using our CRM blueprint as a basis, we constructed TSCAN according to the extensive business requirements specific to their trade.

Internally TSCAN provides the core essential systems to operate their business - managing all of the various activities involved in a residential/commercial security company. Externally, via an extranet sort-of arrangement, TSCAN is an enterprise web application used by over 20 different dealers across Canada.

Features / Benefits

• Wizard-based functionality was easy to learn and use
• Single view to customer history from any department allowed for the entire company to be in sync
• Role-based access control allowed functionality to be limited in some areas, so that tight control could be maintained on sensitive information
• Weekly schedule view allowed easier management of appointments, and time scheduling tasks as conformed closely to paper-world equivalents
• Remote access from anywhere in the country
• No software to distribute or maintain - always the most up to date version available
• Reporting allows insight into targeted and overall views of productivity
• Each step of the whole process is managed in a single interface